Shipping & Handling Information
- Shipping & Delivery
- All orders placed on Orson H. Gygi Company (Gygi.com) are shipped via United Parcel Service (UPS) to ensure fast and reliable delivery service. Standard shipping rates are calculated based on current UPS Ground shipping rates, your shipping location and the packed weight of the order. All orders placed before 2:00 P.M. MST will process and ship out the same day. All orders placed after 2:00 P.M. MST will be processed and shipped the following business day. Once an order ships vis UPS, we will send UPS tracking information to the customer to ensure the order is able to be tracked. Gygi.com is not responsible for any delays in shipment that are out of our control. i.e. adverse weather delays, third party (UPS) delays and/or errors. Please notify Customer Service within 24 hours of delivery of your order with any damage reports and/or errors.
- Chocolate Warm Weather Shipping
- At Gygi.com we make every effort possible to ensure that your chocolate and other food items arrive in the best possible condition. However, due to temperature variations across the country that are out of our control, we cannot guarantee the unmelted or melted status of chocolate products that are shipped during the warm months. We encourage expedited shipping options to help minimize the risk of melting issues. In most cases our chocolate is used for the purpose of confectionery creations and is melted down to use anyway and this is not a large issue. If you have any further questions regarding warm weather shipping, please feel free to contact us at (801)-268-3316. You can speak with Matt or Adam in the Web Department and we are happy to help you!
- Privacy & Security
- At the Orson H. Gygi Company your complete confidence in our ability to provide you with excellent customer service is our number one priority. In an effort to accomplish this goal we operate a 100% PCI Compliant website. We process all transactions through a third party, highly reputable and secure provider in Authorize.Net. We never keep any personal or credit card information on file in our system. Our website also is current with all SSL (Secure Sockets Layer) Certificate requirements and can be verified through a link in your individual web browser. If you every have any questions regarding your personal privacy and security, please contact us directly and we are happy to answer any questions for you.
- Returns & Exchanges
- We realize the reason that our company has been in business for over 60 years is because of our customers! It is our customers we strive to give complete satisfaction to with every product purchased from us. Please review a few of our policies that will help you better understand how we accomplish customer satisfaction at Gygi.com.
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- For any errors in your order fulfillment or damaged items that have been received you must contact us within 2 business days of receiving your order. Any reports of this nature received after 2 business days, Gygi.com reserved the right to handle each inquiry on a case-by-case basis.
- Product may be returned and/or exchanged ONLY within 10 business days of receiving the product. • Absolutely NO items will be accepted for return and/or exchange without Return Authorization (RA).
- Please email us to obtain a Return Authorization number.
- Include in the email your order number, reason for return/exchange, name and contact information.
- It is the responsibility of the customer to incur any and all return/exchange shipping costs.
- Copies of the original sales invoice or order confirmation must accompany any items returned to Gygi.com.
- In order to be as prompt as possible, please address and send all return/exchange packages in the following manner:
Orson H. Gygi Company Attention: Web Returns Department 3500 South 300 West Salt Lake City, UT 84115
- Ordering
- Ordering with Gygi.com is as simple as it gets thanks to our state-of-the-art e-commerce platform. You have limitless possibilities. Ship to and bill to options, 4 major credit cards accepted, PCI compliant security along with other amenities as well. You are welcome to call in orders via phone at 801-268-3316, fax orders to 801-268-2425 and/or online via our website. We also offer bulk ordering and corporate gifting discounts. Please contact us for more information.
- Payment, Pricing & Promotions
- At Gygi.com we accept 4 major credit cards as valid forms of payment. Visa, MasterCard, Discover and American Express. We also offer Paypal as a payment option online. We offer the most competitive prices on huge variety of products from reputable vendors. Any pricing, promotions and/or giveaways are subject to change without notice as per Orson H. Gygi Company (Gygi.com).
- Viewing Orders
- Checking your order status with on Gygi.com is extremely easy. Once you have placed an order with Gygi.com we will send several corresponding email notifications to update you on your orders progress/status all the way until your shipment arrives. If you would like to check your oder status, simply log into your account from the link in the top right corner of any page on the website. Once you click this link, you will be asked for your user name and password which you created for your account. Then, once you have logged in you will be able to see exactly where your order(s) are in processing and look at any past purchases or comments from the Gygi.com. Of course you are always welcome to call or email us with any other questions.
